Privacy Policy
At Tene Carpet Tile, we value your privacy and are committed to handling your business information responsibly. This privacy policy explains how we collect, use, and protect the data you provide to us when interacting with our website or requesting our services.
1. What Information We Collect
We only collect information necessary to provide you with accurate quotes, respond to your inquiries, and complete transactions. This may include:
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Name and company name
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Email address and phone number
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Country and delivery address (if applicable)
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Order details or custom project requirements
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Website usage data (e.g., through cookies or analytics tools)
2. How We Use Your Information
We use your information exclusively for business purposes, including:
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Responding to inquiries or quote requests
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Providing product recommendations or technical support
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Processing and fulfilling orders
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Improving our website and services
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Internal record-keeping and customer service
We do not sell, rent, or share your personal information with third parties for advertising.
3. How We Protect Your Information
We use practical and reasonable security measures to prevent unauthorized access or misuse of your information:
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Secure data storage and restricted access
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Use of SSL encryption on our contact forms
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Regular monitoring of site activity for suspicious behavior
4. Who Can Access Your Data
Only authorized Tene Carpet Tile staff involved in customer service, production, or logistics will have access to your submitted data. In some cases, we may share necessary details with logistics providers (e.g., for delivery purposes) or with our legal representatives if required by law.
5. Your Rights and Choices
You have the right to:
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Request access to the data we hold about you
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Correct any incorrect or outdated information
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Request deletion of your contact details after an inquiry or project is complete
To do so, please email us
6. Data Retention
We retain your business contact information only for as long as needed to complete a business relationship or meet legal requirements. For inactive contacts, data may be automatically deleted after [e.g., 24 months].
7. Third-Party Tools
We may use basic analytics tools (such as Google Analytics) to understand how users interact with our website. These tools may use cookies but do not identify users personally.
8. Updates to This Policy
We may update this policy from time to time to reflect legal or operational changes. The latest version will always be available on this page with a revised date.